Your satisfaction is important
to us. We want your experience with the
GoMeetNow web conferencing service to be as good
as “being there”. If you have any problems while
using GoMeetNow, please check the FAQs below for
answers that might help with your problem. And
feel free to contact RHUB support for any
GoMeetNow questions:
How do I attend a meeting?
Click the “Join Meeting” button at the top of
this page. On the resulting page, enter the
meeting id that the meeting host sent to you,
the password (if any), and enter your name, then
click the “Join Meeting” button.
How do I retrieve my lost password?
How secured is my password?
Click the “(Forget password?)” link under the
Login button at the login page and enter your
email address. The system will send you a new
password generated by the system. After you use the new password, click
“Account” at the left panel and reset your new
password.
Your user account password is irreversibly encrypted in the
database and transmitted over the Internet using
SSL. Because of that, you need to remember the
password. There is no way for our support staff
to retrieve it for you.
Can anyone join my meetings?
You can invite anyone to join your meetings.
They do not need a GoMeetNow user account.
How do I cancel my account?
To cancel your subscription, log in. Click the
“Account” link on the left. Then click the
“Change Plan” button. Then click the “Cancel
Plan” button. Your account will remain active
until the end of your billing period.
You will receive an email
notification for every monthly bill. The email
will include a link for you to easily click and
login to the system and change or cancel your
subscription.
Can I temporarily increase the number of
participants for a larger meeting and then
decrease it?
Yes, you can. But you need to increase the
license before you start a meeting. After your large meeting ends,
update your plan and reduce the number of
participants in your plan so that GoMeetNow can
give you credit, which can be used to pay for
the subscription fees in the coming months. If
you have several large meetings within the same
day, reduce the license only at the end of the
last meeting.
You are charged only for one day
of usage, which is 1/30 of the monthly fees for
the increased capacity.
How do I ensure the best VoIP
audio conferencing quality?
Please follow the tips below:
-
Ask each attendee to use a headset. Although
the system has embedded an echo-canceling
function, all meeting participants should use
good headsets to avoid echo and reduce
background noise. Headsets from Plantronics are
highly recommended. Note that when an attendee
does not use a headset, everyone else except
that attendee will hear an echo. That is, the
echo is generated by the attendee who does not
use a headset.
-
When you as the meeting host hear noise or
echo, right-click an attendee and change him to
use “Push-to-talk”. If this does not fix the
problem, change the attendee to use
“Free-to-talk” again and then select a different
attendee. Once you find the attendee who causes
the echo and noise, leave him in the
“Push-to-talk” mode for the entire meeting.
How do I ensure the best image quality?
The following lists the ways to ensure the best
image quality:
-
Use the 100% zoom. By default, the system
uses the "Fit-to-screen" zoom, which decreases
the image quality greatly. Fit-to-screen brings
convenience to viewers without scrolling the
view window.
-
Use the Interactive Meeting type to force
attendees to use the download client software.
If there is one attendee using a browser-only
client in a meeting session, the image quality
will decrease slightly.
-
If you as the presenter want to show your
attendees your screen image with absolutely 100%
accuracy, click the "Tools" menu, select "Change
Color" and then choose "True color". Note that
the true color will decrease the speed greatly.
It is designed mainly for artists and
physicians. For most users, the "High quality"
option is more than enough. As an ordinary
viewer, you can hardly see any image quality
difference between True Color and High Quality.
Click here for the image quality comparison
between TurboMeeting and WebEx.
How do I ensure the best speed?
The following discussion is pretty technical and
overwhelming. GoMeetNow is one of the few top
systems that can deliver the best and consistent
speed. If that is all you care about, skip the
following discussion.
First, note how the
GoMeetNow (and all web
conferencing service providers) works: it
basically moves the screen images of the
presenter's screen (only the changing parts) to
the viewers' desktops. In other words, the
system speed is measured by the time required to
move the presenter's screen images to viewers'
desktop.
Then, what speed is considered as good speed?
When the presenter screen (in 1024 x 768 pixel
resolution for this discussion) changes
completely, for example, changing a full-screen
PowerPoint presentation slide, that is the case
the system takes most time to move the
presenter's screen image to viewers' desktop.
The time required for this worst case is what we
use to measure the system speed. Here is the
user experience regarding speed:
-
Good: 1 - 2 seconds
-
Acceptable: 4 - 5 seconds
-
Unacceptable: 8+ seconds
GoMeetNow can achieve the good speed (i.e., 1
- 2 seconds) for you.
Now let's see what affects the speed of the
image transmission from the presenter to viewers
besides the GoMeetNow itself:
-
The Internet upload bandwidth of the
presenter
-
The size of images of the presenter screen
-
The Internet download bandwidth of viewers
-
The Internet transmission
speed between the presenter's local ISP
(Internet Service Provider, for example,
AT&T, Comcast, etc.) and GoMeetNow's data center located in Fremont,
California, USA.
-
The Internet transmission
speed between the viewers' local ISPs and
GoMeetNow's data center located in Fremont,
California, USA.
As the presenter, you can only control
#1 and #2. The following shows how
you can optimize #1 and #2.
-
Have a decent Internet upload bandwidth. To
have the good speed (1 - 2 seconds), you would
need at least 1.5 mbps upload bandwidth. If you
don't have the bandwidth, your meetings will
still perform, just at a slower speed.
-
Minimize the size of images of the presenter
screen:
-
Use a smaller screen resolution, or the
application sharing function to control the
screen area to present.
-
If you have multiple monitors, choose one
only. To choose a monitor to present, click the
"Show My" drop-down list on your
GoMeetNow
control panel and then select the monitor you
want to present.
-
Avoid to use the "True color", which delivers
images with 100% accuracy at the cost of large
image size after compression.
-
Avoid webcam and movie
clips on your screen as it will
introduce high traffic all time over the
play period.
-
Reduce the background image richness of your
PowerPoint or desktop in order to allow the
system better to compress the presenter's screen
image.
If you are an international user
or have international attendees, the Internet transmission speed cross
continents is the single major factor affecting
the speed. GoMeetNow is going to deploy servers
soon in UK, Japan, China, and India.
Meanwhile, you may consider to purchase a
RHUB
web conferencing appliance, which GoMeetNow runs
on, and deploy your own web conferencing service with local or
domestic speed.
Note that there is a subtle speed-related case
with GoMeetNow . When your attendees join your
seminar-type meetings or interactive-type
meetings using the "Guaranteed Attendance" link,
GoMeetNow will first try to use Flash. If an
attendee does not install Flash, GoMeetNow
will rely on the attendee's browser completely.
You can identify the attendee by an eye-icon
shown on the attendee list. Browsers with slow
Internet connection speed may pause image update
after a while, especially when you present a lot
of moving images. Although the pausing will
usually go away after about 20 seconds and the
attendees can manually break the pausing by
refreshing his browser (a tip for this is
provided on the attendee page), it does impact
user experience. Whenever possible, use the
GoMeetNow download client software to achieve
the best speed and stability with the most
functions.
Does GoMeetNow use SSL encryption?
All user passwords, meeting passwords and
meeting IDs are transmitted via SSL between
GoMeetNow clients and the GoMeetNow server.
Can I record a
meeting?
Yes. On the TurboMeeting Control Panel,
click the Record icon. Make certain that your
computer’s microphone is on. If attendees are
talking via the telephone, turn your
speakerphone on so your computer’s microphone
can pick up their voices. When you are finished
recording, click the Stop Recording icon and
choose the name for save the recording.
You can also convert your
recordings to standard formats: Flash (FLV), AVI
and WMV.
Download the recording converter here.
How do I play the recording?
You can double click on the saved recording. The
recording will begin playing automatically. You
can pause the recording, scan forward or
backward and change the volume during playback.
How can I use GoMeetNow to do remote support?
You can use GoMeetNow to remotely support PC and
Mac computers. Follow the procedure below:
-
Start an interactive meeting
session & invite the supportee (attendee) to
join your session
-
After supportee joins your
session, change the presenter to supportee.
-
After supportee accepts to
show his desktop, ask him to assign
controller to you.
Now you have control of the
remote computer.
Note that the supportee may get
easily confused by Step 2 and 3. Also, the control you
get for the remote computer is limited. For
example, you cannot control the remote computer
after reboot. You cannot remotely logout and
login as a different user or an administrator.
You lose control when UAC dialogs (a security feature of Vista and
Windows) prompt.
To avoid those confusions
and many limitations, you need a solution specialized
for remote
support. You may consider to use
http://www.GoSupportNow.com, which is a
hosted remote support service provided by RHUB,
the service provider of GoMeetNow. Or you
may consider the RHUB's 4-in-1 web
conferencing and remote support appliance to
have two applications together. Go to
http://www.rhubcom.com for more information.
I experienced reconnection
during my meetings. How can I avoid it?
The reconnection is due to the
unreliable underlying Internet connection.
Different from your online browsing experience,
GoMeetNow requires persistent Internet
connection. Any short period of disconnection
will introduce auto-reconnection. To avoid it,
check the followings:
-
Don't use wireless if
possible. Wireless is most unreliable.
-
Try to use a different
router. Some cheap routers, especially those
for home use, are not reliable and
constantly introduce disconnection even with
wired connection.
I am an international user. Do
you have a local server in my region? Can I have
one subscription covering all GoMeetNow
international servers?
Currently,
GoMeetNow has the following two sites. Please
choose the one closer to you for better
performance.
-
North America:
http://www.gomeetnow.com
-
Europe:
http://uk.gomeetnow.com
The coming international sites
in this year include:
-
China:
http://cn.gomeetnow.com
-
Japan:
http://jp.gomeetnow.com
-
India:
http://in.gomeetnow.com
Your subscription with one site
is limited to the site only. Each site operates
independently.
